mié, 17 jun 2020

Services channels 

You can submit petitions, complaints, claims, and suggestions in verbal or written way, petitions in official native languages of Colombia, and/or communications in languages other than Spanish with regards to omissions or actions through the following channels. You can also address them to the entities that exert control over the Institute.

Please find below the list of service channels that Icfes has available in order to provide you with a better attention:

Telephone Assistance

Información atención telefónica

make a phone call




This channel provides answers to general questions and answers them immediately.

Enter FAQ


Our chat service provides answers for specific questions from Monday to Friday, from 7:00 AM to 7:00 PM.

  Enter Chat

Electronic attention

If your petition is related to ECDF 2015 – 2016 and/or with the Proceso de Pares Evaluadores, send it to  contactomaestro2025@icfes.gov.co or call +57-1 489 0697 in Bogotá.

Check your application status.

It is recommended to use the internet explorer browsers for optimal browsing experience. Enter Electronic Attention

One Stop Shop

Judicial Notifications

The Legal Office of the Icfes in compliance with the Law 1437 of 2011, article 197, inform to the judicial offices of the country, that exclusive email for judicial notifications is notificacionesjudiciales@icfes.gov.co

Espacio exclusivo de administradores