You can submit petitions, complaints, claims, and suggestions in verbal or written way, petitions in official native languages of Colombia, and/or communications in languages other than Spanish with regards to omissions or actions through the following channels. You can also address them to the entities that exert control over the Institute.
Please find below the list of service channels that Icfes has available in order to provide you with a better attention:
This channel provides answers to general questions and answers them immediately.
Our chat service provides answers for specific questions from Monday to Friday, from 7:00 AM to 7:00 PM.
If your petition is related to ECDF 2015 – 2016 and/or with the Proceso de Pares Evaluadores, send it to firstname.lastname@example.org or call +57-1 489 0697 in Bogotá.
Check your application status.
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The Legal Office of the Icfes in compliance with the Law 1437 of 2011, article 197, inform to the judicial offices of the country, that exclusive email for judicial notifications is email@example.com